Customer Relations

Monday, June 8, 2015

Food Poisoning Lawsuits a Growing Threat to New York Restaurants


How to handle a potential food poisoning claim?

The U.S. Department of Health & Human Services estimates that 1 in 6 Americans will get sick from food poisoning this year.
Read more . . .


Thursday, January 9, 2014

Restaurant Owners Now Permitted to Charge Customers More for Credit Transactions vs. Cash

Restaurant owners will now be able to charge customers different rates depending on their method of payment. After years of legal battles, American Express, Visa, and MasterCard must now allow business owners to implement a “two-tier pricing system.” This two-tier system permits business owners to charge customers who pay with credit cards more than those who pay with cash or debit cards.

In August 2012, a group of business owners won a settlement from MasterCard and Visa after filing a class-action lawsuit against the two major credit card companies. In the settlement agreement, MasterCard and Visa agreed to pay $5.7 million in damages to business owners, lower “swipe fees”, and allow business owners to implement surcharges on credit transactions.


Read more . . .


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